Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
We do not have an exchange policy. To keep the process simple just return the items that you want returned and place a new order online for the replacements.
To start a return, you can contact us at ghespishelp@gmail.com
Returned wall plates are subject to a 15% restocking fee that covers our costs of the original credit card transaction fee and the cost to ship the plates to you.
To be eligible for a return, your wall plates must be unused and in the same condition that you received it. We will not accept returned plates with stain or finish applied to them.
To complete your return, please send us an email with your order number included. After we have responded, please mail your plates back to our Mailing Address:
GhespisPrecision
7209 NE 159th Ave
Vancouver, WA 98682
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Items sent back to us without first requesting a return will not be accepted.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at ghespishelp@gmail.com
Non-returnable items / Discounted items
Certain types of items cannot be returned such as custom request items or personalized items such as but not limited to House number signs, Verse signs, any custom sign, any specifically sized items.
Only regular priced items may be refunded. Discounted items cannot be refunded.
Unfortunately, we cannot accept returns on sale items or gift cards.
We only replace items if they are defective or damaged.
We do not have an exchange policy. To keep the process simple just return the items that you want returned and place a new order online for the replacements.
To return your product, you should mail your product to:
GhespisPrecision
7209 NE 159th Ave
Vancouver, WA 98682
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Contact us at ghespishelp@gmail.com for questions.